Help & Support

We are 24/7 available. We will answer your query as soon as possible.

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Contact Information

Direct access to our dispatch team. No bots, just real humans ready to assist you.

Call Us Anytime

+255 778 212 2089

Email Support

bookings@izitaxi.co.tz

Official Meeting Points

Airport – Terminal 3
Malindi Port– Zanzibar

Operating Hours

24 Hours / 7 Days a Week

Frequently Asked Questions

Everything you need to know about your airport transfer experience.

Add your luggage number to the forms while booking your ride with us, and get a suitable vehicle type that fits your needs.

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IZIaxi understands the uncertainty when you book airport transfers. We provide real-time flight monitoring services that help us track your flight status. It will help us to adjust pickup time accordingly to delays.

Yes, you can cancel your pre-booked ride at IZITaxi within a certain window of time. For more details and information, you can check the cancellation policy on our website for exact refunds.

Simply use our website or app and book your ride easily by adding your details. Select your pickup and drop-off location, date, luggage, and number of people to customise your ride with IZITaxi.

Once you book your ride with IZITaxi, you will receive a confirmation message or email with your driver and car details, so you can ensure a smooth pickup.

Yes, we offer baby seats (0-12 months), child seats (1-4 years), and booster seats (4-7 years) upon request. Please select the required seat type during booking. There's a small additional fee of USD 10 per seat.
Free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a 50% fee. No-shows are charged the full fare.

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